Sharing the Care
Introduction to Practice brochure: Tell patients about the team members and what they can expect from your practice
Core Teams: Nurse-physician partnerships for patient-centered care. pdf (Health Affairs 2010)
Staffing Ratios
- Nursing functions in Core Team model.doc Sample workflow and job description of nurses in PCMH
- Collaborative Care Nursing in Primary Care A worksheet for training and team development
- Health coaching curriculum A training manual, including role plays, created by Dr. Thomas Bodenheimer at UCSF
- Action Plan A sample form to be used with motivational interviewing
Team Development
- Team Development Survey: How strong is your team? Use this survey to find out and to guide improvement efforts.
- Building teams in a teaching clinic Learn from a transformed urban clinic about the importance of stable teams, expanded rooming functions for staff and patient input into design. (J Gen Intern Med 2013)
- Getting started with teams: Form, meet, delegate and plan
- Keys to high functioning teams: trying to do it all yourself is not only unwise but increasingly impractical. (Fam Pract Mgt 2011)
- Case Study: ThedaCare
- Team Huddles
Relationship-Centered Culture
- Principles to Strengthen Healing Relationships (pdf) Ten Ideas to Build Teamwork
- Using Relationships to Achieve Q, E, S (Quality, Efficiency and Satisfaction) (pdf) A personal interpretation and explanation of the application of Gittell's "Relational Coordination" to a primary care setting.
- Case Study: South Central Foundation
Team Documentation
- Team documentation at Sutter: MAs stay with patient during physician visit and help with record-keeping. Video demonstration